A: We are a professional vape factory more than 6 years. And our vape brand - Ezgoing. welcome to visit our factory.
Q:
Q2: Can you provide samples?
A: Yes, samples are available. A sample test is often our best chance to get to know each other, We have no reason to refuse this reasonable request. Once sample order is confirmed , the sample will be ship out within 3 working days.
Q:
Q3: Do you accept OEM/ODM orders?
A: Yes, of course. Strongly welcome customers to contact us for OEM/ODM order.
OEM including color/ Your LOGO/ packing style etc. AND We are experienced R&D team to protect your ODM program, we respect the originao product, we respect our clients, quality wins the world.
Q:
Q4. Can you accept mixed order or mix flavors?
A: Yes,no problem. Different model, different price. We are pleased to give you best offer and service.
Q:
Q5:What‘s your warranty?
A: Warranty varies as per product:
The pod system & MOD system:
We offer a 6-month guarantee on battery, 3 months for atomizers.
The disposable vapes:
Disposable vapes are disposable consumer products, we will not return or exchange them, but we will provide returning defective goods.
If the product is defective, pls contact us in 3 days ,and asking for a after-selling service. We make sure that everything goes smoothly.
Q:
Q6: When will you delivery goods ? and How do you ship the goods ?
A: For Ezgoing brand product, we will arrange delivery in 2 - 7 working days; for customized order, production takes around 15-25 working days.
We usually ship goods by air express like DHL, UPS, FedEx,TNT. Also support shipping By air and by sea.
Q:
Q7: What are the Payment Terms?
A: We can accept T/T (bank transfer) for bulk order , and PayPal for sample order; or negotiable.
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